The Microsoft Certified IT Professional: Enterprise Support
Technician credential validates the knowledge and skills required to
deploy and support the Windows Vista operating system.
Candidates for the MCITP: Enterprise Support Technician
credential have expertise in deploying Windows Vista, managing
security, and troubleshooting network issues. They have three years
of experience as a tier 2 or lead desktop support technician.
Skills required for the MCITP: Enterprise Support Technician
certification include the ability to:
Install and configure desktop operating
systems and applications.
Troubleshoot the desktop operating
system, desktop applications, and desktop networking and
Install and configure hardware devices
and drivers (including mobile and personal devices).
Troubleshoot hardware devices and
drivers (including mobile and personal devices).
Escalate complex issues to the
appropriate administrator (for example, server administrator,
network administrator, or desktop configuration
Install and test department-specific
and line-of-business (LOB) applications on end-user
70-622: PRO: Supporting and Troubleshooting Applications on a Windows
Vista Client for Enterprise Support Technicians
Transition path for a Microsoft Certified Desktop Support Technician
In recognition of existing expertise, Microsoft Learning offers
an MCDST the opportunity to transition to MCITP: Enterprise Support
Technician by passing an upgrade exam, as shown in the following